We accept returns and exchanges on all clothing, shoes and
accessories from the MEN and WOMEN sections of the site, in case you are not
satisfied with your purchase. Items from THE COLLECTOR and HOME OBJECTS sections
cannot be returned nor exchanged.
You may request the exchange or refund of any of your purchases
within 5 working days, beginning at the reception of the parcel by you. Returned items must be
delivered to Black Celebration in their original shape and package, with all
tags attached and accompanied by the original invoice. Any returned items that
are not accompanied by the copy of your original invoice will not be accepted.
Returns received after the 5 working days time frame are accepted at the discretion of
Black Celebration and can only be refunded with a store credit note which can be
used online or in store.
Black Celebration will only exchange an item for the same item
in a different size, subject to availability. If you want to exchange it with a
different item you must place this as a new order. We reserve the right to
refuse a return or exchange if the garment does not have all its original
packaging, labels, and tags, and if we deem the garment to have been worn or
If you would like to receive a refund we will re-credit the
original purchaser's Paypal account for the sum paid, minus any taxes and duties
and minus the postal costs. It is advisable to send returned items by registered
post or any other trusted courier service. You are strongly advised to keep your
receipt and ask for a tracking number, as Black Celebration cannot be
responsible for goods lost or damaged in transport.
Black Celebration reserves the right to reject any returns and
exchanges that do not comply with the conditions stated above. If your package
is not accepted, it will be sent back to you at your expense, whilst a refund or
exchange cannot be granted. For any questions or concerns regarding returns or
exchanges, please email us to
Please note that postal and customs charges for returned goods
are the customer’s responsibility.
Sale items: They can be returned within 5 working days from the day the parcel has been received by the designated recipient.
Black Celebration offers a sale price adjustment on items purchased up to 7 days prior to the commencement date of a sale.
Adjustments must be claimed within 7 days of sale start date. Sale price adjustments will be credited to your Black Celebration account in the form of a store credit.
We do not offer price adjustments on items originally purchased on sale, or on special promotion items that are temporarily reduced in price.
Final Sale items: They cannot be exchanged nor refunded. Please make sure that the Final Sale item you are buying is suitable in size and fit because no exceptions will be offered.
Black Celebration does not offer a final sale price adjustment.
Pre-Orders: Pre-ordered goods can be returned for store credit or exchanged, but not refunded. Downpayments are not refundable either, but they can be exchanged for store credit. For more information, please read our Terms & Conditions.
Special Orders: Refund requests for Special Orders are not accepted, but unwanted goods can be returned and exchanged for store credit. If, for any reason, you decline completing the second instalment of your payment, your downpayment is not refundable nor can it be exchanged with store credit. For more information, please read our Terms & Conditions.
Custom-made Orders: Requests for returns, exchanges and/or refund of Custom-made Orders are not accepted. If, for any reason, you decline completing the second instalment of your payment, your downpayment is not refundable nor can it be exchanged with store credit. For more information, please read our Terms & Conditions.
How to process an exchange /refund request
If you are registered
1. Go to your ACCOUNT on the Black Celebration website.
2. Click on MY ORDERS.
3. Select the order you want to view and click on “VIEW THE ORDER”.
4. At the right-hand bottom of the page, click on the link to “MAKE AN
ENQUIRY/REQUEST REGARDING THIS ORDER”
5. Choose your REQUEST TYPE from the drop down menu.
6. In the available space, enter the details of your request with a
brief explanation regarding your exchange/refund request, as well as the
returned item’s style number
7. SUBMIT it.
If you are not registered
1. Click on the “MAKE AN ENQUIRY/REQUEST REGARDING THIS
ORDER” link you find at the bottom of the first email you receive from Black
Celebration after placing your order. You will then be directed to an
2. Fill the necessary fields and choose your REQUEST TYPE from the drop down
3. In the available space enter the details of your request, a brief
explanation regarding your exchange/refund, as well as the returned item’s
4. SUBMIT it.
We will email you with all the necessary information in regards
to your request within 48 hours after we receive it.
After a refund is completed, you will also receive a relevant
email from Paypal.
In the case of an exchange, do not forget to include the
details of the new item you want to make sure of its availability. Upon the
acceptance of your exchange, please send the package to the address below:
Black Celebration Ltd
17A Kypranoros Str
Email the tracking number to
firstname.lastname@example.org. Upon receipt of
package, we will send you the new item free of charge.
All exchanges are subject to availability.